Three Steps to Resolving Clinical Issues
Working in fast-paced work environments such as healthcare facilities creates stress. Increased stress can then create additional problems, such as employee-to-employee and employee-to-manager conflicts.
Conflicts happen, but they need to be resolved appropriately and efficiently. Do not let the problem fester. Fix it – both for the needs of your patients and for your professional reputation.
If you do experience a conflict, the most important thing to realize is you’re not alone. The TaleMed staff are always here to support you.
Your plan to resolve clinical issues
Clinical Director Susan Abbott recommends that you follow the chain of command to ensure a successful resolution:
- Talk to your charge nurse. You should always go to your immediate supervisor first. That gives them the opportunity to respond and resolve the issue. It also can help strengthen your professional relationship by working together.
- Talk to your nursing manager or healthcare supervisor. If you don’t believe the charge nurse was responsive or took your concerns seriously, it’s time to take the next step up the chain of command.
- Talk to Susan. If the issue is still lingering or you’re unhappy with the result, contact Susan. While your recruiter can help with reimbursement, travel or other questions, Susan is your go-to person for clinical issues, and she will talk to the appropriate contact to discuss and resolve the issue.
“I’m an RN myself. I have worked as a Nurse Manager and a DON. I understand,” says Susan. “I’m always here to help our healthcare professionals work more efficiently and be happier in their workplace.”