TaleMed is proud to have Clinical Director, Susan M Abbott, RN, as a part of the team. Susan guides TaleMed in the development, maintenance and improvement of clinical processes and policies.

A key component of her role is to provide nurses with support and encouragement throughout their assignments. She is available 24/7 should a nurse have a problem or concern that he/she needs to discuss right away.

Susan has nearly 20 years of diverse experience holding positions as a clinic nurse, nurse manager, and director of nursing in a variety of fields, including family medicine, cardiac step-down and telemetry. She has also facilitated and participated in a number of research initiatives, including her most recent role at a research laboratory.

Susan’s passion for patient care extends far beyond what she does in her professional life. She is a frequent volunteer on medical mission trips to the Dominican Republic and Mexico, as well as villages along the Amazon River during annual trips to Brazil. Susan and her husband Chuck reside in Tennessee. They are the proud parents of four boys and grandparents to six.

Reasons You Might Call Susan vs Your Recruiter

While our traveling health professionals know that their recruiter is only a phone call or text message away should they have any questions or concerns, we recommend that clinical-related issues are better directed to Susan.

“I encourage all nurses to follow the chain-of-command at their assigned hospital,” said Susan. “But if for whatever reason, they do not feel comfortable doing so, they are encouraged to reach out to me.”

Some reasons/situations you might call Susan:

  • “I don’t feel like I’m getting enough orientation to this unit.” Susan: “I will contact the Nurse Manager and ask for more time. The Nurse Managers we work with are very supportive and understanding.”
  • “I have been asked to float, and I don’t feel comfortable floating or I don’t want to float.” Susan: “We like to think that our nurses view floating as opportunities to use different skills and provide high-quality, exceptional care to patients they might not have come in contact with otherwise.”
  • “I need time off.” Most managers will ask a nurse at the beginning of the contract if they need specific time off, or the Recruiter will have taken this into consideration when placing the nurse.